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Strictlyautoparts.ca Return Policy

Items that have been purchased from Strictly Auto Parts Marketplace, either online or at a Strictly Auto Parts’ retail location(s), can be returned or exchanged 30 days from the shipping date.

Mistaken Returns 

Please ensure you enclose the correct and complete item(s) when making a return. The correct item must be returned in it's original condition to receive a refund.

Strictly Auto Parts does not store items mistakenly sent to us and instead disposes or recycles them when appropriate and possible. If you accidentally sent the incorrect item to Strictly Auto Parts, please contact our Customer Support as soon as possible. Strictly Auto Parts can not guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Strictly Auto Parts.

Replacement of Damaged or Defective Items

If you received a defective item that is sold by Strictlyautoparts.ca and need to replace it with the same item, please log into your buyer dashboard to request a replacement. Items that are fulfilled by Strictlyautoparts.ca can be returned or exchanged in store within 30 days of your delivery date.

Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased. 

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. Your refund request will be processed instantly. However, it may take three to five business days for it to display on your credit card statement. 

Partial Refunds and Restocking Fees  


Item Returned

Refund

Item(s) in original condition within the return window

100% of the item price

Items within the return window that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error. 

Up to 50% of the item price

Items out of the return window that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error

Up to 50% of the items price

Return Items You Ordered

You can return items sold on Strictly Auto Parts. When you return an item, you may see different return options depending on the seller, item, or reason for return. 

To return an item you ordered:

1. Log in to your Buyer's Dashboard*
2. Proceed to your order(s) under the "Orders" tab
3. Select the specific order you would like to return and submit the return request. Once you have submitted the return request, please wait for your request to be authorized by the seller. 
4. Once your request has been approved, you will need to print your return label and place it on the package.
Tip: Each return label is assigned to a specific return. To ensure you receive the correct refund, do not include items from multiple orders or shipments in the same box. 
5. Pack the item securely in the original product packaging. Once your item is received by the seller, it will be inspected, and your refund will be issued accordingly. 

You can view the status of a return or refund in your Buyer's Dashboard

* If you checked out as a guest, please sign up for an account using the same email you used to place your order. 


You will receive an email to verify your account. After you have verified your account, you will be able to log in to your Buyer's Dashboard and submit a return request.