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FAQs

1. What types of products does Strictly Auto Parts offer?

We offer a wide range of auto parts and accessories for various makes and models, including exterior and interior accessories, car care products, Tesla / EV accessories, performance parts, trailer and towing equipment, overland solutions, electronic devices, phone chargers, and more.

2. How can I find the right part for my vehicle?

You can use the vehicle configurator / selector on the website to choose your vehicle's year, make, and model. This will filter the available products to show only those that are compatible with your car. Alternatively, when you're on a product page you can select your year, make, model, and sub-model.

3. Does Strictly Auto Parts offer in-store shopping?

Yes, Strictly Auto Parts provides an option to shop in-store. You can find more details on locations and store hours here: Shop in store

4. How do I contact customer support?

You can contact customer support via phone at Toll-free: 1-855-727(SAP)-0123 or by email: Message us

5. Are all the parts you sell new?

We only sell products that are brand new and unused.

6. How long does shipping take?

Vendor-Fulfilled: Standard shipping times vary based on the seller. Please check the estimated shipping date on the product listing. Most resellers typically ship within 1-5 business days.

Shipped by Strictly Auto Parts: Standard shipping 1-3 days in the East-Coast / 3-5 days to the West-Coast

More details can be found in under Shipping Costs and Delivery Schedules

7. Can I track my order?

Absolutely. Once your order has been shipped, we will provide you with a tracking number via email so you can monitor the delivery status of your package in real-time. Alternatively, you can log into your dashboard to find all necessary information.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service immediately. Please log into your seller dashboard to open a return request / exchange. We will arrange for a replacement or refund and cover any additional shipping costs incurred.

9. What payment methods are accepted?

Strictly Auto Parts is backed by Stripe and accepts various payment methods, including major credit cards like Visa, Master Card, Amex, and debit / credit cards.

10. Can I sell products on Strictly Auto Parts?

Yes, we are always looking for new and exciting small businesses who are looking to gain exposure, implement automation, improve operations, and scale their business. You can find more details and apply to sell your automotive parts and accessories at: "Become a Seller"